1999 RAPIDS Inc was founded by a group of consultants who saw the need for a system that could expand on the a traditional notion of a help desk system in order to improve client relations.

1999 RAPIDS Call Management/ Help Desk System was a windows based client application that also included a light weight web portion. The system was sold to both an Informatics Division, in order to keep track of help desk calls, as well as a Human Resources division, in order to manage all changes in job positions within the organization.

2001 RAPIDS Case Management System was released with an advanced web portion that also internally linked with a powerful reporting and records/document management

system. It was developed for a Telecommunications branch in order to track all client correspondence, complaints, and inquiries.

2002 RAPIDS Case Management System was specifically tailored to track public applications. It was used as an intervention and application system. This system included two web portions. The first was designed for internal staff, while the second was used as an external registration page for clients. All web portions were written in ASP.

2003 RAPIDS CM is paving the way for the future as an advanced tracking system that combines the needs of a help desk and case management system in one. It is a completely web based application, written using ASP.NET. It has many powerful built in features, including an intuitive and user friendly design. It has already been used to upgrade the Informatics, Human Resources, and Telecommunications branches that were previously using our earlier releases.